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The DMAIC (Define-Measure-Analyze-Improve-Control) project method is a formalized problem-solving process of Six Sigma. It’s made-up of five steps to apply to any procedure of a business to improve effectiveness.

  1. Define: Set the context and objectives for your improvement project.

  2. Measure: Determine the baseline performance and capability of the process or system you’re improving.

  3. Analyze: Use data and tools to understand the cause-and-effect relationships in your process or system.

  4. Improve: Develop the modifications that lead to a validated improvement in your process or system.

  5. Control: Establish plans and procedures to ensure that your improvements are sustained.

About This Article

This article is from the book: 

About the book author:

Craig Gygi is Executive VP of Operations at MasterControl, a leading company providing software and services for best practices in automating and connecting every stage of quality/regulatory compliance, through the entire product life cycle. He is an operations executive and internationally recognized Lean Six Sigma thought leader and practitioner.

Bruce Williams is Vice President of Pegasystems, the world leader in business process management. He is a leading speaker and presenter on business and technology trends, and is co-author of Six Sigma Workbook for Dummies, Process Intelligence for Dummies, BPM Basics for Dummies and The Intelligent Guide to Enterprise BPM.

Neil DeCarlo was President of DeCarlo Communications.