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Web Marketing: How to Define Target Customers

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Updated:  
2016-03-26 17:12:15
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Customer Analytics For Dummies
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If you already have a marketing website up and running, identifying the most popular groups visiting your website is easy. Just look at the visitation statistics for the pages of your website to see the popular topics your audience is interested in.

However, if you’re just in the development phase of your website, find an industry-specific forum (a web-based discussion board) to find out what questions people are asking about your industry. The most popular topics and discussions in those forums will help you identify most popular needs — and, therefore, the most probable categories of people who will be visiting your website.

  1. Document three categories of needs.

    At least three main groups of people will always visit your website in search of a solution. For example, if you were a doctor, you could know from history that new patients come to you because they

    • Have an insurance change and are forced to find a new doctor

    • Aren’t getting their needs met with a former doctor and are looking for someone new

    • Are unhappy with the doctor staff or surroundings

  2. Identify competition.

    Using Google, search for specific keyword phrases to see what competition might be present in your area of focus. For example, if you were a doctor with a specialty in dealing with stroke victims, you would want to search Google for stroke doctor, followed by your city or even your state.

  3. Spy on your competition by pointing your browser to Quantcast and entering the URLs of competing sites in the search box.

    Continuing with the doctor scenario, you could look for the following pointed results:

    • Average number of visits per month

    • Average age

    • Percentage of male versus female visitors

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  4. Estimate revenue potential.

    Verify whether enough business exists to make that product worthwhile.

  5. Calculate potential market share.

    List the number of competitors and potential customers by region.

About This Article

This article is from the book: 

About the book author:

John Arnold is a renowned marketing trainer and speaker as well as an entrepreneur and small business advisor. Arnold continues to train and advise small business owners as a Constant Contact regional development director.

Michael Becker is the managing director of North America at the Mobile Marketing Association. Becker has written more than 80 articles on mobile marketing and is an adjunct professor of mobile marketing at Golden Gate University.

Marty Dickinson is the president of HereNextYear.com, a company that combines writing, speaking, and internet strategy to help clients become recognized authorities in their fields. Dickinson also works as a business consultant to web designers and SEO specialists.

Ian Lurie has been a digital marketer for over 25 years. He created and sold the digital agency Portent, Inc. and provides consulting and training services.

Elizabeth Marsten is the senior director of strategic marketplace services for Tinuiti. Marsten has experience in Google AdWords, Microsoft Ads, Amazon Advertising, Facebook, and other platforms.