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Bob Kelleher
Bob Kelleher is the author of Employee Engagement For Dummies and the Founder of The Employee Engagement Group.
Articles & Books From Bob Kelleher
Cheat Sheet / Updated 03-27-2016
When you’re trying to engage your workforce, it helps to know how engaged they already are, and you can do this by conducting an employee engagement survey and acting on the results. A key way to build momentum following your survey is to draw on your engagement ambassadors — employees who are already fully engaged and committed to your company.
Cheat Sheet / Updated 04-12-2022
To compete in a world where more and more products and services are commoditized more quickly than ever before, you have to up your game and deliver great customer experiences at every point of interaction in your business. A consistently great customer experience is very difficult to copy and may represent a sustainable competitive differentiator for your company!
Step by Step / Updated 03-27-2016
An EDP (employee development plan) is one good way to encourage engagement in your workforce. So, how do you use an EDP? Here's a breakdown: The manager completes the EDP forms.This step includes providing an assessment of the employee’s past performance, as well as a road map for the future. (The manager can partner with his HR manager as needed for guidance writing effective goals, providing reinforcing and constructive feedback, and so on.
Step by Step / Updated 01-26-2017
Following are tools you can use to gauge your progress on each step of improving customer experience, enabling you to see what you’ve done so far and get a handle on what still needs to be accomplished. Feel free to copy these tools and use them in your efforts to improve customer experience in your own organization!
Article / Updated 03-26-2016
Most, if not all, managers say they should communicate openly and frequently with their employees — but often they don't. See, for many managers, communication falls in the category of “should do” rather than “must do.” And when we're busy, “must do” trumps “should do” every time.
That's where a communication protocol comes in.
Article / Updated 03-26-2016
Looking to communicate about job openings and about your culture at the same time? Then YouTube, which boasts more than 1 billion unique users each month, may be the way to find those engaged employees. On YouTube, an employer can post videos describing what the organization is, preferably from the eyes of actual employees.
Article / Updated 03-26-2016
You should diversify your approach to rewards in order to encourage achievement and engagement among your employees, but compensation is still a key part of the equation. Careful compensation is one great way to reward employee engagement.
Unfortunately, some managers use what could be called the “peanut-butter approach” to paying their employees.
Article / Updated 03-26-2016
Although recognizing your employees is easy to do, it's also one of the easiest things to forget. Don't let this happen! Recognition provides reinforcement and spurs motivation — both key components of engagement. The suggestions in this article are designed to get your creative juices flowing so you can provide timely, specific, and meaningful recognition.
Article / Updated 03-26-2016
A great way to share best practices among employees is to create a "corporate university" — in other words, create learning materials and make them accessible to employees.
Creating a corporate university doesn't have to be a huge investment. In fact, you can launch yours simply by collecting and branding all the training, development, conferences, seminars, and other materials and opportunities you already have in place.
Article / Updated 03-26-2016
If your organization has declared that employee engagement is a top business objective, then it should also assemble an employee engagement committee. This committee, which will consist of 10 to 20 people (depending on the size of your company), should have a clear charter to evaluate and prioritize employee engagement survey results, with an ultimate goal of increasing employee engagement, boosting innovation, improving the firm's culture, and even changing company policies.