As you go about your day and navigate the world with virtual meetings and cellphone calls — and deciding whether to respond to your aunt's latest post on your social media — it’s important to know the best way to connect, meet, respond, call, post, chat, and more. Before you pick up your phone in a movie theater, respond to a chat message that has a tone you don't like, or send an email to your boss, see this Cheat Sheet for some tips and reminders designed to ensure that you're coming across in the way you intend — in the best light possible.
Marc R. Butler is a highly experienced financial services executive who currently works as an advisor and consultant in the financial services world, with a focus on wealth management, organizational operation, and startup success. Eric Butow is the owner of Butow Communications Group in Jackson, California, and is the coauthor of Instagram for Business For Dummies and Digital Etiquette For Dummies. Kendra Losee is a social media marketing consultant and an instructor of social media business at San Diego State University. Kelly Noble Mirabella is a social media and chat marketing consultant and YouTube content creator.