AI Articles

Video / Updated 11-13-2024

When you’re new to crafting AI prompts, you can easily make mistakes. Using AI tools the right way makes you more productive and efficient. But if you aren’t careful, you may develop bad habits when you’re still learning. We clue you in to 10 mistakes you should avoid from the start in this video and article. Not Spending Enough Time Crafting and Testing Prompts One common mistake when using AI tools is not putting in the effort to carefully craft your prompts. You may be tempted — very tempted — to quickly type out a prompt and get a response back from the AI, but hurried prompts usually produce mediocre results. Taking the time to compose your prompt using clear language will increase your chances of getting the response you want. A poor response spells the need for you to evaluate the prompt to see where you can clarify or improve it. It’s an iterative process, so don’t be surprised if you have to refine your prompt several times. Like any skill, learning to design effective prompts takes practice and patience. The key is to resist the urge to take shortcuts. Make sure to put in the work needed to guide the AI to a great response. Assuming the AI Understands Context or Subtext It’s easy to overestimate the capabilities of AI tools and assume they understand the meaning of language the way humans do. Current AI tools take things literally. They don’t actually understand the context of a conversation. An AI assistant may be trained to identify patterns and connections and is aware of these things as concepts (like norms, emotions, or sarcasm), all of which rely on context, but it struggles to identify them reliably. Humans can read between the lines and understand meaning beyond what’s actually written. An AI interprets instructions and prompts in a very literal sense — it doesn’t understand the meaning behind them. You can’t assume an AI understands concepts it hasn’t been trained for. Asking Overly Broad or Vague Questions When interacting with an AI, avoid overly broad or vague questions. The AI works best when you give it clear, specific prompts. Providing prompts like “Tell me about human history” or “Explain consciousness” is like asking the AI to search the entire internet. The response will probably be unfocused. The AI has no sense of what information is relevant or important so you need to refocus and try again. Good prompts are more direct. You can start with a prompt such as “Summarize this research paper in two paragraphs” or “Write a 500-word article on summer plants that require shade.” The prompt should give the AI boundaries and context to shape its response. Going from broad to increasingly narrow questions also helps. You can start generally asking about a topic and then follow up with focused requests on the specific details. Providing concrete examples guides the AI. The key is to give the AI precise prompts centered directly on the information you want instead of typing a request with a vague, borderless question. Sharp, specific questioning produces the best AI results. Not Checking Outputs for Errors and Biases A common mistake when using AI apps is taking the results at face value without double-checking them. AI systems may reflect bias, or generate text that seems right but has errors. Just because the content came from an AI doesn’t mean it’s necessarily accurate. Reviewing AI responses rather than blindly trusting the technology is critical. Look for instances of bias where specific demographics are negatively characterized or tropes (clichés) are reinforced. Always check facts and figures against other sources. Look for logic that indicates the AI was “confused.” Providing feedback when the AI makes a mistake can further enhance its training. The key is to approach responses skeptically instead of assuming that the AI always generates perfect results. As with any human team member, reviewing their work is essential before using it. Careful oversight of AI tools mitigates risks. Using Offensive, Unethical, or Dangerous Prompts A primary concern when working with AI is that the apps can inadvertently amplify harmful biases if users write offensive, unethical, or dangerous prompts. The AI will generate text for any input, but the response may be that you’re asking for a harmful response and it will not comply. Prompting an AI with inappropriate language or potential discrimination may reinforce biases from the data the model was trained on. If users are cautious when formulating prompts, that can help steer the technology toward more thoughtful responses. AI can be subject to the whims of bad actors. Expecting Too Much Originality or Creativity from the AI One common mistake when using AI apps is expecting too much original thought or creativity. AI tools can generate unique mixes of text, imagery, and other media, but there are limits. As of this writing, AI apps are only capable of remixing existing information and patterns into new combinations. They can’t really create responses that break new ground. An AI has no natural creative flair like human artists or thinkers. Its training data consists only of past and present works. So, although an AI can generate new work, expecting a “masterpiece” is unrealistic. Copying Generated Content Verbatim A big mistake users make when first using AI tools is to take the text and use it verbatim, without any edits or revisions. AI can often produce text that appears to be well written, but the output is more likely to be a bit rough and require a good edit. Mindlessly copying the unedited output can result in unclear and generic work. (Also, plagiarizing or passing the writing off as your own is unethical.) A best practice is to use the suggestions as a starting point that you build upon with your own words and edits to polish the final product. Keep the strong parts and make it into something original. The key is that the AI app should support your work, not replace it. With the right editing and polishing, you can produce something you’ll be proud of. Providing Too Few Examples and Use Cases When you’re training an AI app to handle a new task, a common mistake is to provide too few examples of inputs. Humans can usually extrapolate from a few samples, but AI apps can’t. An AI must be shown examples to grasp the full scope of the case. You need to feed the AI varied use cases to help it generalize effectively. Similarly, limiting prompts to just a couple of instances produces equally poor results because the AI has little indication of the boundaries of the task. Providing diverse examples helps the AI form an understanding about how to respond. Having patience and supplying many examples lets the AI respond appropriately. Not Customizing Prompts for Different Use Cases One common mistake when working with AI tools is attempting to use the same generic prompt to handle all your use cases. Creating a one-size-fits-all prompt is easier, but it will deliver disappointing results. Each use case and application has its own unique goals and information that need to be conveyed, as discussed throughout this book. For example, a prompt for a creative nonfiction story should be designed differently than a prompt for a medical article. An inventory of prompts designed for various use cases allows the AI to adapt quickly to different needs. The key is customization. Building a library of specialized prompts is an investment that pays dividends. Becoming Overly Reliant on AI Tasks Better Suited for Humans Almost everyone is excited about using AI tools to make their job easier. But it’s important to avoid becoming too dependent on them. AI is great for tasks like automation and personalization, but applying ethics and conveying empathy are still human strengths.

Article / Updated 10-28-2024

Bayes’ theorem can help you deduce how likely something is to happen in a certain context, based on the general probabilities of the fact itself and the evidence you examine, and combined with the probability of the evidence given the fact. Seldom will a single piece of evidence diminish doubts and provide enough certainty in a prediction to ensure that it will happen. As a true detective, to reach certainty, you have to collect more evidence and make the individual pieces work together in your investigation. Noticing that a person has long hair isn’t enough to determine whether person is female or a male. Adding data about height and weight could help increase confidence. The Naïve Bayes algorithm helps you arrange all the evidence you gather and reach a more solid prediction with a higher likelihood of being correct. Gathered evidence considered singularly couldn’t save you from the risk of predicting incorrectly, but all evidence summed together can reach a more definitive resolution. The following example shows how things work in a Naïve Bayes classification. This is an old, renowned problem, but it represents the kind of capability that you can expect from an AI. The dataset is from the paper “Induction of Decision Trees,” by John Ross Quinlan. Quinlan is a computer scientist who contributed to the development of another machine learning algorithm, decision trees, in a fundamental way, but his example works well with any kind of learning algorithm. The problem requires that the AI guess the best conditions to play tennis given the weather conditions. The set of features described by Quinlan is as follows: Outlook: Sunny, overcast, or rainy Temperature: Cool, mild, or hot Humidity: High or normal Windy: True or false The following table contains the database entries used for the example: Outlook Temperature Humidity Windy PlayTennis Sunny Hot High False No Sunny Hot High True No Overcast Hot High False Yes Rainy Mild High False Yes Rainy Cool Normal False Yes Rainy Cool Normal True No Overcast Cool Normal True Yes Sunny Mild High False No Sunny Cool Normal False Yes Rainy Mild Normal False Yes Sunny Mild Normal True Yes Overcast Mild High True Yes Overcast Hot Normal False Yes Rainy Mild High True No The option of playing tennis depends on the four arguments shown here. The result of this AI learning example is a decision as to whether to play tennis, given the weather conditions (the evidence). Using just the outlook (sunny, overcast, or rainy) won’t be enough, because the temperature and humidity could be too high or the wind might be strong. These arguments represent real conditions that have multiple causes, or causes that are interconnected. The Naïve Bayes algorithm is skilled at guessing correctly when multiple causes exist. The algorithm computes a score, based on the probability of making a particular decision and multiplied by the probabilities of the evidence connected to that decision. For instance, to determine whether to play tennis when the outlook is sunny but the wind is strong, the algorithm computes the score for a positive answer by multiplying the general probability of playing (9 played games out of 14 occurrences) by the probability of the day’s being sunny (2 out of 9 played games) and of having windy conditions when playing tennis (3 out of 9 played games). The same rules apply for the negative case (which has different probabilities for not playing given certain conditions): likelihood of playing: 9/14 * 2/9 * 3/9 = 0.05 likelihood of not playing: 5/14 * 3/5 * 3/5 = 0.13 Because the score for the likelihood is higher, the algorithm decides that it’s safer not to play under such conditions. It computes such likelihood by summing the two scores and dividing both scores by their sum: probability of playing : 0.05 / (0.05 + 0.13) = 0.278 probability of not playing : 0.13 / (0.05 + 0.13) = 0.722 You can further extend Naïve Bayes to represent relationships that are more complex than a series of factors that hint at the likelihood of an outcome using a Bayesian network, which consists of graphs showing how events affect each other. Bayesian graphs have nodes that represent the events and arcs showing which events affect others, accompanied by a table of conditional probabilities that show how the relationship works in terms of probability. The figure shows a famous example of a Bayesian network taken from a 1988 academic paper, “Local computations with probabilities on graphical structures and their application to expert systems,” by Lauritzen, Steffen L. and David J. Spiegelhalter, published by the Journal of the Royal Statistical Society. The depicted network is called Asia. It shows possible patient conditions and what causes what. For instance, if a patient has dyspnea, it could be an effect of tuberculosis, lung cancer, or bronchitis. Knowing whether the patient smokes, has been to Asia, or has anomalous x-ray results (thus giving certainty to certain pieces of evidence, a priori in Bayesian language) helps infer the real (posterior) probabilities of having any of the pathologies in the graph. Bayesian networks, though intuitive, have complex math behind them, and they’re more powerful than a simple Naïve Bayes algorithm because they mimic the world as a sequence of causes and effects based on probability. Bayesian networks are so effective that you can use them to represent any situation. They have varied applications, such as medical diagnoses, the fusing of uncertain data arriving from multiple sensors, economic modeling, and the monitoring of complex systems such as a car. For instance, because driving in highway traffic may involve complex situations with many vehicles, the Analysis of MassIve Data STreams (AMIDST) consortium, in collaboration with the automaker Daimler, devised a Bayesian network that can recognize maneuvers by other vehicles and increase driving safety.

Cheat Sheet / Updated 10-17-2024

The first public release of ChatGPT ignited the world’s demand for increasingly sophisticated Generative AI (GenAI) models and tools, and the market was quick to deliver. But what’s the use of having so many GenAI tools if you get stuck using them? And make no mistake, everyone gets stuck quite often! This cheat sheet helps you get the very best results by introducing you to advanced (but pretty easy) prompting techniques and giving you useful tips on how to choose models or applications that are right for the task.

Cheat Sheet / Updated 09-16-2024

The Marketing with AI For Dummies book, by Shiv Singh, offers great advice for using artificial intelligence (AI) in all aspects of marketing efforts. In the book, marketers at any level can find solid guidance for applying the capabilities of AI, whether they want to develop entire marketing campaigns or simply find help for automating repetitive processes. In this Cheat Sheet, find information about planning successful AI implementations, training marketing teams to use AI tools, finding the right partners for your work with AI, and avoiding over-reliance on AI automation.

Article / Updated 08-19-2024

The landscape of contract lifecycle management (CLM) is rapidly evolving with the advent of advanced technologies like generative AI (Gen AI). Gen AI is a new iteration of AI whose key benefit is the generation of new content based on the patterns and information it’s learned from existing datasets. Gen AI isn’t a trend or a fad. It’s a new technology that represents a seismic shift in many ways. Organizations are no longer asking if they should embrace AI in CLM but rather how swiftly and effectively they can adapt. The golden age of powerful intelligent technology must be embraced, and you must adapt to advance your business. Integrating these technologies into your CLM can make your CLM an even more powerful tool. AI is like giving machines a brain to think and learn, while Gen AI is about giving them creativity to make new things. When you apply Gen AI to CLM and your contracting processes, it truly expedites your third-party paper review, contract redlining, playbook review, negotiation, and more. In this article, you discover how Gen AI’s powerful use cases are wielded in CLM. Tackling Gen AI Use Cases that Impact CLM Gen AI streamlines contract creation, analysis, and risk assessment, revolutionizing how businesses manage contracts. It’s an exciting development that promises efficiency and accuracy in CLM processes. Within CLM, Gen AI’s prominent use cases include the following: Drafting your contracts with ease: Transform how your organization handles your contracts and their processes. Creating contracts through traditional methods is a time-consuming process that requires highly trained experts, but Gen AI can flip that old way of doing things and start automating your contract drafting. Gen AI does this by learning from your existing contracts and then generating new ones based on your specific business needs and specific inputs that you provide to the tool. Improved adoption: Gen AI becomes a critical co-pilot, working with your users without requiring training. By adding this resource capacity, you can increase efficiency through automating repetitive processes, such as expedited contract review and risk analysis. Your business can do more and free up valuable human resources to focus on strategic initiatives. While Gen AI is still new and slowly being adopted, the benefits are compelling for businesses to adopt Gen AI faster. Voice and text-activated operation: You can easily communicate your objectives through voice commands or by typing, and Gen AI provides guided, click-free actions to efficiently achieve your goals. Intelligent search: Gen AI is able to review large amounts of data quicker than before, allowing for less time spent on searches and more time achieving precise results faster. It can identify key provisions and the existence of specific business terms across agreements swiftly, making audits or merger and acquisitions (M&A) transactions much easier. Advanced business intelligence: Gen AI offers more robust contextual insights and actionable recommendations, including summaries of data that it then can use to drive more data-driven decisions. These AI insights can help you negotiate better terms, optimize contract structures, and align legal strategies with broader business objectives. Proactive support and risk management: Gen AI facilitates smooth collaboration during document review, and it can proactively identify legal risks, offering recommendations to ensure compliance and mitigate potential issues. In today’s culture, minimizing risk and ensuring compliance are paramount. Gen AI can leverage advanced algorithms to systematically analyze agreements, flag potential compliance issues, and ensure adherence to legal standards. With Gen AI’s contract analysis and risk assessment, your organization can make better informed decisions about its contracts. Using Gen AI Use Cases to Strengthen Your Teams AI-powered CLM use cases provide value in diverse scenarios. By implementing AI contract software, all your teams benefit: Legal: Legal departments can automate contract analysis, strategy development, and negotiations. AI also ensures that contracts comply with the latest legal standards and regulations. Procurement: Procurement teams can automate the vendor contract lifecycle and third-party paper reviews. AI streamlines the creation, review, and approval of contracts, ensuring that procurement processes are seamless and compliant. Sales: Sales teams leverage AI to accelerate the contract negotiation process. By expediting redlining and ensuring the accuracy of contract terms, sales professionals can close deals more efficiently and with reduced risks. Compliance: AI helps you monitor and ensure adherence to contractual obligations. By providing real-time insights into contract performance, AI-enhanced solutions help identify and mitigate risks associated with non-compliance. Expanding Gen AI in CLM with Malbek You’re ready to elevate your CLM experience and unleash the power of Gen AI. You want to maximize the power of your digital contracts, but you need a solid partner along the way. In this section, you learn more about Malbek and how the company can help you do just that. To learn more about Malbek, you can also visit one of these resources: • www.malbek.io • www.malbek.io/platform Simplify CLM complexity Malbek empowers its customers with a dynamic, centralized, and fully configurable CLM platform that simplifies your CLM processes. CLM can be complex, but with a trusted partner, you can distill critical insights from contracts for actionable decision-making and peak profitability. Accelerate contracting velocity Build and launch contract and approval processes with ease. From intuitive workflows and seamless approvals to swift contract generation, Malbek’s platform empowers enterprises to navigate contracts with unprecedented speed, ensuring efficiency, compliance, and strategic impact at every turn. Unite global teams and improve collaboration Malbek seamlessly integrates with your favorite business apps, such as Salesforce, Microsoft, SAP, NetSuite, Slack, Coupa, OneTrust, Adobe Sign, DocuSign, and more. By connecting your CLM system with the rest of your business, you can maintain a single source of truth and streamline your operations. Improve decision-making and minimize risk Eliminate time-consuming, manual tasks that take away from high-value objectives. With Malbek AI infused throughout the contracting process, you gain immediate access to timely contextual insights and recommendations to have the greatest impact on your business. AI also streamlines negotiations and shortens review cycles. Download your free copy of Contract Lifecycle (CLM) Management For Dummies, Malbek Special Edition today.

Article / Updated 05-31-2024

At work as well as in your personal life, you’ve almost certainly been bombarded with talk about generative artificial intelligence (AI). It’s all over the mainstream media, in trade journals, in C-suite conversations, and on the front lines of whatever work your organization does. There’s no escaping it. The stories make AI sound so miraculous that, in fact, you could be forgiven for thinking it must be a bunch of hype. But the reality is, generative AI can truly be transformational for businesses. You can leave it for textbooks to fill in the details about what AI is and how it works. But in a nutshell, AI relies on building large language models (LLM) with the help of machine learning (ML). AI trains on vast amounts of data, immerses itself, and learns from the data in ways not unlike how humans learn (but a whole lot faster, and ingesting far, far more data). Notice that the title of this article refers to generative AI. This AI doesn’t just make recommendations — it actually creates new data or content, or generates insights by using the power of natural language processing (NLP) and ML. Tackling many tasks What can generative AI really do for your business? What business problems can it solve? For starters, it’s a fantastic headache remedy. Some of the business headaches generative can cure include Production bottlenecks: Got processes that are stuck and unable to keep up with the demands of customers? Generative AI breaks through bottlenecks by automating processes, improving efficiency, facilitating faster and better human decisions, increasing output, maximizing resources, and speeding up development cycles. Tedious tasks: Generative AI can tackle mundane and tedious tasks, freeing up human brainpower for real value-creating initiatives that your people will find more fulfilling. Inconsistencies and noncompliance: Generative AI creates consistency across your organization’s communications and enforces compliance with internal and external standards. It’s easy for discrepancies and errors to pop up and multiply — generative AI can identify these issues, offer insights and recommendations, and even automatically fix them. Training hurdles: Generative AI helps new hires onboard and get up-to-speed quickly by generating training materials and job simulations. Personalized instruction can fill knowledge gaps. Customer-service struggles: When equipped with information-retrieval solutions, the technology can answer questions quickly and can even handle some customer interactions entirely on its own. It also improves live human interactions by empowering agents and creating instant conversation summaries. Exploring the use cases What generative AI can do for your organization boils down to three primary areas: Creating: This is what it sounds like — using AI to come up with something new. It also may mean editing or revising something that has already been created, by a person or AI, perhaps by turning it into a different format. For your marketing team, a generative AI tool can write the first draft of an ebook about a new product, or create a press release or search engine optimization (SEO)-ready web content. It can come up with a knowledge base article on the latest product feature to help the support team, or a best-practices management article for learning and development. It can help the human resources (HR) team write a job description, making sure it’s doing so in inclusive language. The product development team will love how it ingests and crunches a list of features and bug tickets to come up with release notes. Analyzing: This means taking an in-depth look at content of some kind and generating insights. Generative AI can spot trends or reach conclusions of some sort, perhaps even analyze sentiment amid a batch of customer feedback. Marketing may ask the AI platform to process a webinar recording and summarize the key takeaways. The support team can have it scour customer support survey responses to come up with insights on areas of improvement to consider. Generative AI can help learning and development conjure up some FAQs by analyzing and categorizing what’s in an internal wiki. AI can listen to a recording of a job interview and create a summary for a recruiter. Product developers can have it study customer feedback to find insights for what new features to prioritize. Governing: The govern use case includes a focus on compliance, looking for language that runs afoul of legal and regulatory rules. It finds incorrect terminology and statements and works to prevent data loss and global compliance problems. This type of AI work also means checking for factual accuracy, detecting claims that are wrong and suggesting replacement wording. Marketers can use it to find errors and violations in advertising copy, and for HR, AI can flag non-inclusive language in employee communications, then make suggested revisions. The learning and development team may use it to ensure training materials are compliant with industry certification requirements and other vital standards. Making it happen Many generative AI tools are out there right now, and they’re ready for the masses. Countless people subscribe to platforms such as ChatGPT and Google’s Gemini, and Meta AI is now built right into social media platforms. For the use cases outlined in the preceding section, though, it’s essential to seek an enterprise-grade, full-stack generative AI platform rather than a consumer-targeted AI assistant. Your organization will want a platform that can be truly customized to your needs and integrated with your operations, trained on accurate data that’s relevant to your business and industry, and fully in line with your security and compliance requirements. So, do it yourself? That’s not such a great plan, either. Building your own AI stack can be slow and expensive. Look for a partner that can abstract the complexity so you can benefit from the AI-first workflows, not get bogged down building and maintaining infrastructure. When picking a platform, follow these tips: Keep pace with your organizational needs. Get a tool that can deploy custom AI apps in a snap for any use case, including digital assistants, content generation, summarization, and data analysis. Seek the right model. Palmyra LLMs from Writer, for example, are top-ranked on key benchmarks for model performance set by Stanford’s Holistic Evaluation of Language Models. Connect to your company knowledge. An LLM alone can’t deliver accurate answers about information that’s locked inside your business knowledge bases. For that, you need retrieval-augmented generation (RAG), which is basically a way to feed an LLM-based AI app company-specific information that can’t be found in its training data. Check out writer.com/product/graph-based-rag for more information. Be sure it’s fully customizable. You need consistent, high-quality outputs that meet your organization’s specific requirements, and a general consumer tool can’t do that. You also must have AI guardrails that enforce all your rules and standards. Integrate the tool. To fit into your flow, AI apps need to be in your people’s hands however they’re working. You need an enterprise application programming interface (API) and extensions that’ll build tools right into Microsoft Word and Outlook, Google Docs and Chrome, Figma, Contentful, or whatever else your people love to use. Deploy it your way. Look for options that include single-tenant or multi-tenant deployments. Get things done quickly. Look for a platform that can have you up and running in days, not months. Wouldn’t you rather spend your time adopting than tediously building? Keep it secure. Here’s an incredibly vital area where consumer tools can leave your enterprise at great risk. You need an LLM that’s secure, auditable, and never uses your sensitive data in model training. You’ll lose a lot of sleep if your tool doesn’t comply with the standards your organization must follow, whether that means SOC 2 Type II, HIPAA, PCI, GDPR, or CCPA. Find a tool that manages access with single-sign on (SSO), multifactor authentication, and role-based permissions. Writer is the full-stack generative AI platform for enterprises. It empowers your entire organization to accelerate growth, increase productivity, and ensure compliance. For more information on how to transform work with generative AI, download Generative AI For Dummies, Writer Special Edition.

Cheat Sheet / Updated 04-30-2024

As AI tools grow more complex, effectively communicating with them is becoming a necessary skill for most professions. Learning the art of crafting effective prompts unlocks creativity and enhances decision-making abilities. Whether you’re a developer building the latest AI application, a marketer leveraging chatbots, or a writer automating content creation, the skill of writing AI prompts is indispensable. Poorly worded prompts will never yield the results you’re looking for. The good news is, you can practice and improve your prompting skills and find opportunities to advance in your career.

Article / Updated 03-26-2024

Interest in artificial intelligence (AI) is growing, and the power of AI can, and should, be leveraged for use in customer experience (CX) to benefit your external and internal stakeholders: your customers, agents, and supervisors. Delighting your customers Your customers have a stake in your business, and you wouldn’t be where you are without them. Today’s external stakeholders — your customers — crave digital self-service, and it drives their interactions. Companies may often underestimate this desire. Customers want and expect (even demand) options that meet their personalized needs for up-to-date information and assistance, and they want this without having to talk directly with another person. With AI, you can help make that happen. AI promises usefulness across all types of customer interactions, including searching for information, using a chatbot, interacting with people, and more. With AI for CX, you can host a safe, secure environment for CX to occur. And keep in mind this little techie tidbit: Roughly 30 percent of transactions were supported by automation in 2023, and about 70 percent will be in 2025. The incorporation of AI into your CX is vital to your brand. The NICE Enlighten Suite is trusted AI for business and utilizes the latest GenAI technology and the largest labeled dataset of omnichannel CX interactions to create positive customer experiences. Within the suite, Enlighten Autopilot, focusing on customers, delivers personalized, business-aligned conversational AI experiences to thrill your customers in the following ways: • Meeting customers on their preferred channels • Seamless engagement across all touchpoints • Providing a consistent and unified experience • Having data-driven decision-making • Strengthening brand perception Visit www.nice.com/websites/CX.AI.NOW/ to learn more. Supporting your staff The use of AI can also impact your internal stakeholders, and those folks include your agents and supervisors. Most employees will see the positive effects of AI, but when you deploy AI for CX within your organization, seek to reassure everyone that you expect the technology to benefit them. Don’t forget to ask for feedback on their experiences with it, too. The benefits of such technology include Improving employee experience: AI has the potential to positively impact your employees throughout your organization. Agents’ work experiences can be improved and optimized, which helps the organization as a whole to operate more efficiently. Better management information: Make key information more accessible to more people within your business, including your supervisors. With AI, this information can be delivered faster and more conveniently than ever. Generative AI as part of the CX is a powerful positive for your agents, supervisors, and even your brand. Your organization may be able to realize higher sales, greater customer satisfaction, and a better brand image by taking advantage emerging technologies. You need a trusted AI solution for your business. Enter Enlighten Copilot. This solution’s primary function is to empower agents and supervisors with in-the-moment assistance and coaching to deliver premium interactions and to make their jobs easier by offering a variety of versatile features designed to elevate CX and drive success. Copilot also delivers security, privacy, and compliance to help you meet the legal, regulatory, and safety concerns of your company. When companies start to offer AI-powered capabilities on their own, these concerns may be ignored simply out of a lack of knowledge of what AI entails. Enlighten Copilot also seeks to strengthen, not replace, your employee base by targeting AI toward highly repetitive, lower-touch and lower-value interactions. That leaves your agents free for the higher-touch, higher-value interactions. Supervisors also benefit from AI-driven tools to free themselves from repetitive management tasks and to improve decision making. Visit get.nice.com/Not-All-AI-Copilots-Are-Equal.html for more information.

Cheat Sheet / Updated 03-22-2024

Generative AI coding tools can improve your productivity as a coder, remind you about syntax, and even help you with testing, debugging, refactoring, and documentation, but it's up to you to know how to use them correctly. Get ten prompt engineering tips that can make the difference between AI spitting out garbage spaghetti code and crafting elegant code that works. AI coding tools present unique challenges and hazards for software development teams, so check out some simple rules to make sure that generative AI doesn't tank your project. Then see what happened when ChatGPT was asked to list the top things human coders do that AI can never replace.

Article / Updated 12-05-2023

We depend on machines to produce everyday essentials — such as power, food, and medicine — and to support nearly every aspect of society. Thus, machine health is vital to overall manufacturing and business health. Machine health transforms reliability, maintenance, operations, and asset performance management by using artificial intelligence (AI) and Internet of Things (IoT) technologies to improve performance, reduce downtime, and help manufacturers reach Industry 4.0 standards. Transform the way you work In an era of labor shortages and technology innovation, manufacturing needs to move faster toward digitization. Using AI in manufacturing, companies can eliminate repetitive tasks, reduce inefficiencies, and strengthen data-driven decision making. With insights into the real-time condition of their machines, workers can break away from traditional maintenance schedules and manual tasks. This means more time for proactive work and collaboration with other departments, which leads to stronger cross-functional teams. It also leads to further innovations, such as process optimization. When employees have insights into the health of their machines, they can predict their workdays and own their schedules, opening up new opportunities for innovation and engagement. Learn more about transforming the way you work with machine health at www.augury.com/use-cases/business-goal/transform-the-way-you-work. Eliminate unnecessary downtime Unplanned downtime can be expensive. There’s the cost of the repairs themselves, lost production and sales, and reputational damage. Maintenance and reliability teams often have to scramble to diagnose and fix the problem as quickly as possible — often resulting in overtime pay and expedited shipping costs for emergency spare parts. Sudden and catastrophic machine failures can also harm worker morale and jeopardize worker safety. Thus, reducing unnecessary downtime has a significant impact on both your top and bottom lines. Learn more about eliminating unnecessary downtime with machine health at www.augury.com/use-cases/business-goal/eliminate-unnecessary-downtime. Reduce loss, waste, and emissions Reducing waste to improve sustainability has become a top priority for manufacturers for cost-cutting/efficiency purposes, as well as to promote a healthier planet. Healthy machines can run at capacity and with less downtime, leading to less waste and more efficient energy use. An industry study by the Electric Power Research Institute (EPRI) found that optimizing the performance of rotating assets — which account for approximately 54 percent of U.S. industrial electricity consumption — can reduce energy consumption by 12 to 15 percent. Learn more about reducing loss, waste, and emissions with machine health at www.augury.com/use-cases/business-goal/reduce-loss-waste-and-emissions. Maximize yield and capacity Real-time machine health insights allow maintenance teams to adjust shutdown schedules based on the current condition of the machine, its history, and the recommendations of experts. In the longer-term, machine health minimizes unplanned downtime by improving the health of your machines, reduces planned downtime by deferring nonessential maintenance activities, and can increase output on production lines with healthier machines running optimally. Learn more about maximizing yield and capacity with machine health at www.augury.com/use-cases/business-goal/maximize-yield-and-capacity. Optimize asset care When it comes to asset care — from acquiring and storing parts to managing maintenance resources — manufacturers have traditionally taken a more preventive than predictive approach: Machines are serviced on fixed schedules, regardless of whether or not they need maintenance. Many manufacturers keep spare parts for critical machine assets in inventory because calendar-based maintenance dictates when parts should be replaced — whether or not replacement is needed. The alternative is overspending to get parts on short notice and expensive downtime while you wait for the parts to arrive. Whether hoarding parts or paying more for last-minute parts, both methods are inefficient and costly. Machine health empowers you to control how you spend time and money based on the real-time condition of your machine assets. Learn more about optimizing asset care with machine health at www.augury.com/use-cases/business-goal/optimize-asset-care. Start building a winning machine health culture Machine health can transform operations for every manufacturer. Get your free copy of Machine Health For Dummies at https://www.augury.com/machinehealthfordummies/. How much will you save with Augury Machine Health? Use the ROI calculator at www.augury.com/value-calculator/ to see how much time and money you can save with Augury’s Machine Health.